Transforming The Contact Centre Experience

A streamlined Customer Contact Centre is essential for a positive customer experience.  The key challenge is in ensuring that service agents are able to access the right information and services in order to provide a customer-centric solution.

Current issues with contact centres include often having customer data stored across multiple systems, accessing multiple applications and back office functions not linked to front end operations, leading to potential errors and delays.

We are looking for innovative, next-generation contact centre platforms that deliver a better experience for customers, including the ability for customers to self-manage their service queries.

If you are currently working on suitable solutions, then we would like to invite you to participate in this programme.

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Optus - Australia